One of the hardest things that I have learned in any position of leadership is to relax.
Sure, relaxing in all ways, but especially when dealing with "problems".
Often the first thing that you hear in any given situation is not the whole story yet we tend to jump to conclusions.
In today's world of social media, people see or hear something, go straight to vent online without knowledge of the entire story, but they want to "get to the bottom of it", not understanding or caring about the damage they may do to people.
This then allows for people to make uninformed comments about an uninformed opinion which can lead to spiraling. Of course, when the truth or the entire story comes out, it is often not as announced as the misinformation or uninformed information was announced.
It is amazing how many times I have seen people who are in positions of leadership jump to conclusions before they know the whole story. And I am talking about people who have had this done to them so many times in the past you would think they wouldn't knee jerk in the same way.
But I've done this myself and when I have found that I was wrong, I've been embarrassed that I have done something that I know better than to do.
When possible, I've apologized.
When not, I've just tried to act like it never happened and hopefully it will go away.
Which is fine unless there's collateral damage done and then I'm guilty of something I wish I hadn't done.
But I'm trying and I know that I am wrong when doing this which is different from some.