From Coach Don Meyer's handouts.
1. Get all the facts: what went wrong...not who is to blame.
2. Stay calm: find solution together...Don't permit emotion to take over. Reason.
3. Criticize in private: Listen if you want to be heard. Disagree without being disagreeable.
4. Commend before and perhaps after you criticize: Help save face.
5. Keep your criticism consturctive: Criticism is to correct, help, improve, and prevent...not to punish.
